Contact Aurora Trading

Use these official channels for account support, onboarding questions, and business communication. For faster issue triage, include your account email and a short description of the problem.

Product Support

Technical support for onboarding, exchange connectivity, API key permissions, and troubleshooting.

support@auroratrading.app

Typical response window: within 1 business day.
Include screenshots or log snippets when reporting execution issues.
For installer access requests, include your target platform (macOS or Windows).

Legal and Compliance

Policy questions, legal requests, or compliance communication.

legal@auroratrading.app

For policy details, see Privacy Policy and Terms of Service.
For disclosure and affiliate notices, see Disclosure.

Security Reporting

If you identify a potential security issue, contact support immediately with reproduction details. Do not post sensitive details publicly. Include impacted endpoint/path, environment, and timestamp so the team can validate quickly.

security@auroratrading.app

How to Submit a High-Quality Request

For faster turnaround, structure requests with actionable context. Describe expected behavior, actual behavior, affected symbols/routes, and exact timestamps. Include screenshots and request IDs when available.

Account identifier (email used for Aurora sign-in).
Exchange and environment (for example, production account and pair/symbol).
Error text, request IDs, and approximate time window.
Whether the issue is blocking live execution or informational.

Partnerships and Media

For integrations, educational collaborations, or press inquiries, use the legal/business channel with a concise proposal and expected timeline.

Before contacting us, review the Disclosure page and recent operational content in the Blog to align expectations on product boundaries and risk framing.